COVID-19 Update (Latest 15/4/20): We are currently open, delivering to our customers nationwide and more importantly following the government guidance carefully. Please bear with us on delivery times, we are currently experiencing a delay of +2/3 days to process and deliver orders. Most staff are working remotely so order processing is slower. We cannot take orders over the phone.
Our Sample Service is on hold for the time being please bear with us.
Please read fully to ensure you order the samples correctly and get the right discount.
For more than one sample please change the quantity in the box. The price per sample reduces as you add more samples. Please type what sample you would like in the text box. A sample is typically about 15cm x 15cm. If you are requesting a sample of natural stone please bear in mind this is a small sample and the beauty of natural stone is the variation of colour.
We will refund the cost of any sample that you go on to purchase but only the sample of the stone you place an order for. To qualify for this refund you will have to spend more than £350.00 on a single order. Please let us know when placing the order so we can process the refund.
Whilst we stock most samples there is the occasional product that we may have to order in from the manufacturer. In which case orders will be delayed by a few days. We aim to get all sample orders to you within a couple of days. Bradstone samples can take up to a week as they are sent separately.
**Please Note: We cannot take orders for samples over the phone**
eg. If you would like a sample of Raj Green and Modak, please put 2 in the quantity box.
If you would like 2 samples of Raj Green and 1 Modak put 3 in the quantity box. (please explain the breakdown in the text box)
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Our standard method of delivery for heavy items is using the pallet delivery network. The delivery will arrive on a lorry with an electric tailift and a hand pump truck.
Access must be made for a lorry (up to 32ft) otherwise additional delivery charges may be payable. You must advise us of any restrictions that will impede the delivery vehicles from delivering the Products. The Products will be delivered to the kerbside outside. Our couriers are not insured to take goods onto your premises without permission. If you require the driver to come onto your property (at their discretion and deemed safe) with the wagon, the Products, or both, this is entirely at your own risk and if the driver or wagon damages anything (including but not limited to, manhole covers, tarmac driveways, block paved drives, flagged driveways / graveled or stoned driveways, grassed areas, walls, pillars, gate posts, gates, trees, hedges, telephone wires, lights) the cost of repair will be your responsibility.
Ensure that the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1000kg in weight. Please note Gravel and Grass are not classed as solid and flat. If the delivery area is not flat the driver will require help in getting the pallets off the vehicle. If help cannot be given there will be a redelivery charge to deliver at a time when help can be given. If you live on a hill you will need to call us before you order to find out if our delivery company can deliver to your address. This is for health and safety reasons, usually the easiest method of getting around this is for the order to be delivered to the nearest flat ground. It will be your responsibility to move the goods to your property. Deliveries via hiab or moffet can be arranged but at an additional cost, click for further details.
Smaller items will be delivered via a parcel courier.
All delivery methods will require someone to accept the delivery, check it over and sign that they have been received in good condition. Please note any damages on the delivery sheet / electronic device, do not use the product and contact us straight away.
Next day, AM/PM or even Saturday deliveries can be arranged at an extra cost. Please add your items to the shopping cart for an instant quote.
After your order has been dispatched you will be contacted on the phone (within 2 days), by your local pallet delivery company in your area, once they receive the goods from our local depot, to book-in a day that is convenient for you. (this will not occur on Timed, Next Day & Saturday deliveries)
After your order has been dispatched you will receive your goods within 2-3 days. No telephone book-in will occur.
Remember when handling your goods:
Take care when removing the packaging / banding and also when removing the product out of the crate / pallet as they may have weakened during transit and could be unstable.
The product is quite heavy, and some larger products can weigh a lot. Consider this when arranging the delivery, as you may need appropriate lifting equipment, or an extra pair of hands.
To ensure you prepare adequately for pallet deliveries please watch the video below for a comprehensive guide and also read the full delivery guide https://lsd.co.uk/delivery-details