What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, expiry date and 3-digit security code. This allows us to process and fulfil your order.
We also ask for your telephone number which enables us to contact you if there is a problem with your order.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Both LSD and our online merchant services provider SagePay are certified as PCI-DSS compliant, which requires us to follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What about "cookies"?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, and are used to retain information during a single visit only. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. In line with the latest UK legislation, you will be given the option to accept or reject cookies when you visit our website. Please note that some functionality may not work as expected if you choose to reject the cookie used to manage our shopping system.
Will we disclose the information we collect to outside parties?
We do not sell, trade or rent your personal information to others.
We employ other companies and individuals to perform functions on our behalf. Examples would include: delivering packages, sending postal mail, removing repetitive information from customer lists, analysing data, providing marketing assistance and processing credit card payments. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.
Tell us what you think
LSD welcomes your questions and comments about privacy. Please contact us using the contact form page.
LSD provides online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page.
Cookies cannot be used to identify you personally.