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DELIVERY GUIDE | |
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» Delivery Day Our delivery company will contact you to arrange a delivery date that is suitable for you. The goods will normally be delivered between 7am and 6pm, Mon - Fri. Whilst every effort will be made by us and the courier to effect delivery in accordance with any pre-arranged day, neither us or the courier will accept liability for any loss or damage occasioned by the delay in delivery however caused. If the order has already been dispatched from our depot, cancellation of the order will result in large haulage charges by our delivery company to return the products to the depot, such charges to be your responsibility. » Redeliveries If you refuse the goods or are unable to accept the goods at the time a surcharge and a re-delivery charge will be made. PLEASE NOTE: We have heard comments about drivers not telling the truth about this, so please telephone us if you are unsure. The redelivery rules are very strict, set by the delivering company and are very costly. » Non-Delivery of Goods / Damaged Goods We will not be liable for any non-delivery of goods or the delivery of damaged goods unless the ALL following is strictly complied by: 1) You give written notice to us of the problem within 24 hours of the date when the goods would in the ordinary course of events have been received 2) Sign the delivery sheet as damaged goods, giving a detailed description 3) Photos of each damaged item are also required as proof for the insurance company, these can be sent via email. 4) A telephone call should also be made to us to ensure we have received your notice. Our liability for non-delivery of the goods will be limited to the replacement of the goods within a reasonable time or the issuing of a credit note. LSD and all other major manufactures and suppliers recommend allowing up to 10% extra for cuts and breakages. Therefore the issuing of replacements and credit notes will only be in exceptional circumstances. |
 Tail Lift Vehicle  Pallet Pump Truck |
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» Delivery Procedure All deliveries will be made on a wagon that has a tail lift and a pallet truck. Access must be made for an articulated lorry (up to 25ft) otherwise additional delivery charges may be payable. You must advise us of any restrictions that will impede the delivery vehicles from delivering the Products. The Products will be delivered to the kerbside outside. Our couriers are not insured to take goods onto your premises without permission. If you require the driver to come onto your property with the wagon, the Products, or both, this is entirely at your own risk and if the driver or wagon damages anything (including but not limited to, manhole covers, tarmac driveways, block paved drives, flagged driveways / graveled or stoned driveways, grassed areas, walls, pillars, gate posts, gates, trees, hedges, telephone wires, lights) the cost of repair will be your responsibility. Ensure that the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1000kg in weight. Please note Gravel and Grass are not classed as solid and flat. If the delivery area is not flat the driver will require help in getting the pallets off the vehicle. If help cannot be given there will be a redelivery charge to deliver at a time when help can be given. All deliveries need to be fully inspected prior to signing for them, this is for insurance purposes and any damages need to be noted on the signature sheet. If you are not at the delivery address to receive the Products or have not arranged anybody else to receive the Products on your behalf, the courier driver will not leave the goods. A surcharge will be made and also another charge will be made for the cost to re-deliver. The cost will be reasonable and will be charged at the courier rate only. If you refuse the goods or are unable to accept the goods at the time and a surcharge and a re-delivery charge will be made. |
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» EXTRA Delivery Options (Crane or Forklift) Please note: We cannot offer the crane or forklift service for less than 7 packs/pallets LSD has access to its own fleet of vehicles which have the options of Hiab offloading (lorry with crane and grab) and also Moffet offloading (rear mounted disel powered forklift). Some customers require this service as kerbside deliveries are no good to them. These services allow customers to have their goods delivered to places normal delivery companies cannot reach. Should you require one of these services then please ask and we will happy to quote you. » Pricing The prices stated on this website include the cost of delivery on all full packs to the majority of the UK. Prices for packs that are not full, ie split packs, will incur a delivery charge which will depend upon the weight of the pack and will be confirmed by adding the products to your shopping cart. Certain postcodes will require an extra charge, these charges vary between £3 and £77 and are sometimes negotiable depending on order size and postcode. LSD will always try and give the best possible price to you. » Extra Delivery Options If required LSD can offer special delivery timing services. The options include Next Day Deliveries, 9AM Deliveries and Saturday deliveries. The availability and pricing of these options vary considerably but LSD will always be able to advise you on the choices you have. » Lead Times Any dates specified for delivery of the Products are intended to be estimates and time for delivery shall not be made of the essence by notice. However, once the monies have been received, we aim to deliver all orders within 7 working days, on orders placed before 11am, with most orders being delivered much before that. This is providing products are in stock. Our delivery company will contact you to arrange a delivery time and date. Delivery can be made to another address other than your billing address. [Please be sure to leave a contact telephone number should we need to contact you about your order.] |
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